Delivery Information

<Delivery period>

Shipping times vary depending on the product you order, so please check the details page for each product.
Pre-ordered items will be delivered after the release date.

*For products that do not have a shipping date listed on the product details page, we will usually ship within about two weeks after your order is confirmed if you pay by credit card, or after your payment is confirmed if you pay at a convenience store.
*This is "shipping" and not "arrival," so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order items with different shipping dates at the same time, they will be shipped together according to the item with the latest shipping date.
*For goods sold at concerts, events, etc., it may take more than two weeks to ship depending on stock levels.

Please note that delivery may be delayed for the following reasons:
・When there is a large number of orders ・When a product is temporarily out of stock ・When delivery is impossible due to weather or other force majeure ・When production of the product is delayed ・When there is an error in the order or payment, such as an overpayment or shortfall in the price ・When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, consecutive holidays, etc.

<Shipping confirmation>

Once the shipment is complete, a shipping notification email will be sent to you as support information.
Click the "View Order" button in the email and you will be taken to a page listing the shipping company and tracking number.
Clicking on the "Tracking Number" will take you to the shipping company's inquiry site where you can check the shipping status.
If you are a registered member, you can log in to your "My Page" and check the "delivery company" and "tracking number" from the relevant "Order History".

<Shipping company and delivery method>

Your order will be delivered by Sagawa Express, Yamato Transport, or Japan Post. You cannot specify the delivery company.
*We cannot accept requests for delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Orders cannot be made to have items delivered to a delivery company office, post office, or convenience store.

<Combined/split shipping>

We are unable to combine or split shipping of products after an order has been placed.
Items ordered at the same time will be shipped together once all items are available, while items ordered separately will be shipped separately.

<Shipping fee>

Delivery within Japan: Nationwide standard delivery: 990 yen (tax included) / Okinawa only: 2,200 yen (tax included)
Nekopos: 450 yen (tax included)
*Even if the product is eligible for Nekopos, if you purchase multiple items and the weight exceeds the target weight, the item will be sent by courier and you will not be able to select Nekopos.

The shipping fee for overseas destinations varies depending on the country and region. Please check the payment page.

<Pick up>

If you are not at home when the delivery is made, please follow the instructions on the delivery notice left by the delivery company to receive the product.
If you do not collect your item within the storage period, it will be returned to カネコ商店 / Kaneko Shouten.
Please contact us using the dedicated inquiry form on the "Frequently Asked Questions" page within two weeks of returning the product.
If two months have passed since the return, your order will be cancelled.
*As a general rule, refunds will not be given in the event of cancellation.
*The customer is responsible for the round-trip shipping costs for reshipment.
*Please note that we may restrict your use of the service if you decline to receive your order, are absent for a long period of time, or require repeated re-shipments due to your own reasons. Please be sure to receive your order.

<International Shipping>

Delivery areas: China, South Korea, Taiwan, Hong Kong, Macau, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Canada, Mexico, Puerto Rico, USA, France, Germany, Italy, Netherlands, Spain, UK, Austria, Denmark, Greece, Poland, Sweden, Switzerland

Shipping fees vary depending on the destination country and region. Please check the payment screen.